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We appreciate every word you send to us. At Nexus Holidays, we love to listen and we dedicate to improve!
Please fill out the form below (Required Items are indicated with *)
*
Name:
Date:
Tour Code:
Tour Date:
1:
How did you hear about us?
TV
News Day
Daily News
World Journal
Sing-Dao Daily
Poster Card
Hand out Flyer
Web Site
Family or Friend
Other
2:
How satisfied were you with the wait time before our agent joined the conversation?
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very dissatisfied
3:
How was the communication with the agent?
I didn't feel the agent understood my question or concern
Conversation felt hurried or rushed
Conversation with agent Frequently disconnected
Agent had explained her/him self very well
Great communication
Very helpful
Other
4:
How many times have you contacted us for your concerned?
Yes
No
5:
Did the agent encourage you to joint the Tour?
1
2
3
4
5
6
7
8
9
10
10 or more
6:
If there was one thing we could do to improve our communication, what would it be?
Nothing
Understand better
Speak better
Other
7:
For this next set of questions, please rate the specific our agent who assisted you. Overall, how satisfied were you with this specific agent’s service?
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very dissatisfied
8:
How would you rate the following aspects of your conversation with this agent? The agent understood my question.
Definitely Yes
Yes
Neutral
No
Definitely Not
9:
The agent’s tone was friendly and professional.
Definitely Yes
Yes
Neutral
No
Definitely Not
10:
The agent’s explanations and instructions were easy to understand.
Definitely Yes
Yes
Neutral
No
Definitely Not
11:
The representative addressed all of my concerns.
Definitely Yes
Yes
Neutral
No
Definitely Not
12:
The Agent was knowledgeable about the subject.
Definitely Yes
Yes
Neutral
No
Definitely Not
13:
If there is one thing that the agent could have done to improve your experience, what would it be?
Nothing
Answer my main question clearly
understand the question better
Other
14:
Would be interested to come to our presentation before the Tour?
Yes
No
S
trong Background, Solid Reputation
U
nique Itineraries, Unforgettable Experiences
P
eace of Mind Tour Protections, Price and Departure Guarantees
E
xperienced Team, Exceptional Care
R
eliable Quality, Reasonable Prices
Travel With Difference!
I want to take this opportunity, Max, to thank you again for putting this wonderful trip together for me (and my group). It was super. Eight of the participants told me they wished it could have been longer--and, as I said at the beginning, I feel the same way! Thanks again and have a very Happy Thanksgiving!
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